Items can be returned for exchange or refund within 30 days from the date that the customer receive item. To return your items(s), please contact us.
If you simply change your mind, you may return items to our warehouse within 30 days at your own cost to return to us.
Returned goods must be in new condition and in their original packaging with all accessories and your proof of purchase. Please make sure the item has NO man-made sabotage. Only defective product can be offered exchange, we is not obliged to accept the return if product damaged by your misuse.
Refund will be processed once your item has arrived, eCleaner Supplies will refund the original product purchase price. Return postage cost is the buyer’s responsibility. If item includes free postage and the item is returned for a refund, actual postage charge will be deducted from the refunded amount.
If product is damaged in transit or defective, you must contact us within 5 working days so that we are able to replace your item.
We reserve the right to refuse any returns for objective reasons and make change to our policies, terms and conditions at any time.
10% of restocking fees and delivery charges from eCleaner supplies will be applied if you simply change your mind or make purchase in error.